Campaign Manager - SFMC

Location

Mysore | India

Job description

Introducing iSOCRATES

Looking for a MADTech (Marketing Tech, Ad Tech, and Data Tech) domain career opportunity that will enable you to learn and grow while living and working in the serene Knowledge Capital of Mysuru Great personal and professional opportunities await you at well-established, employee-owned, global MADTech products/services leader iSOCRATES!

iSOCRATES is one of the fastest-growing global organizations in tech-enabled media and marketing services and data and analytics. iSOCRATES advises on, builds, manages, and owns mission-critical Marketing, Advertising and Data platforms, technologies and processes as the Global Leader in MADTech Resource Planning and ExecutionTM serving publishers, marketers, agencies and enablers.

iSOCRATES is staffed 24/7/365 with our own proven specialists who save partners money, time and achieve transparent, accountable performance while delivering extraordinary value. Savings stem from a low-cost, focused global delivery model at scale that benefits from continuous re-investment in technology and specialized training.

The company is headquartered in St. Petersburg, Florida, U.S.A. with our own global delivery center in Mysuru, Karnataka, India. We started our Mysuru Delivery Center in 2017 with 4 specialists, now number 100+ and expect to grow to hundreds in the next few years.

The Company is led by a team of proven, successful industry veterans who have worked together in iSOCRATES and elsewhere for years. We are a Values-driven organization defined by the strength and diversity of our Associates throughout the world who we expect will become strong, contributing shareholder-partners.

Through our ongoing formal commitment to learning and development, iSOCRATES Academy, expect to enter a continuous, rigorous learning and improvement environment taught and mentored by subject matter experts, industry leaders, and peers. At iSOCRATES, you and your contribution count.

At iSOCRATES, we are committed to achieve and sustain global leadership in our industry while creating a compelling working and learning environment in which you are respected and appreciated. Are you up for the challenge and rewards that await you at iSOCRATES

Primary Job Responsibilities:

The Campaign Manager will be responsible for the quality and delivery of a campaign for a client, including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g., Creative). This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to- face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!

Role and Responsibilities:

• Gathering campaign requirements, timelines and finalizing briefing
• Coordinate with cross functional team to drive email development
• Managing the creative process if required
• Analyze provided html assets and revise where necessary
• Campaign configuration • Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA)
• Quality Assurance and testing of campaign
• Campaign performance tracking & reporting
• Management of campaigns and communications of time, scope, cost
• Managing & maintaining campaign documentation
• Client and internal training on campaign process, platform tools & custom applications
• Campaign/trigger monitoring & issue resolution management
• Internal & external training of platform, tools & custom applications
• Day to day support of specific platform & custom applications for self-deployment clients
• Active participation in internal and external calls to understand upcoming projects or campaigns.

Experience

3+ years related full-time experience in SFMC platform and customer support or client services environment.

• Must have strong understanding of customer service standards
• Must have strong critical thinking skills
• Working knowledge of HTML/CSS
• Working knowledge on the relational database structure (primary and unique keys, sister table joins)
• Prior experience building email campaigns and setting up user-initiated emails using SFMC.
• Should have the knowledge of building block-based designs using content builder in SFMC.
• Hands-On experience of setting up Data Extension and AMPScripts (Complex) for dynamic coding in SFMC
• Build emails and landing pages using HTML/CSS/Media Queries/AMPScripts (Complex)
• Hands-On experience of Server-Side JavaScript
• Self-starter who requires minimum supervision
• Strong written and oral communication skills
• Must have the ability to multi-task and prioritize work independently.
• Familiarity with project management methodologies; understanding of scope,
• requirement gathering, dependencies, and scheduling work.
• Must have a high attention to detail with the ability to produce flawless work in rapid succession.
• Must possess effective communication skills when speaking to technical and non-technical

Minimum Education Required

• Bachelor's Degree in Computer Science, or related quantitative field required (Master's Degree in Business Administration preferred)

Job tags

Salary