Technical Support Coordinator

Location

Thane | India

Job description

Job Title: Support Coordinator

Department: Backoffice

Company Name: Kemar Port Automation Pvt Ltd

Experience: 2 to 4 years

Salary Range : 2.4 to 3 Lpa

Location: Thane

Date of Availability: Immediate/15 days preferred

About Us: Kemar provides solutions to meet the complex needs of ports agencies and businesses. From powerful Automation systems to supporting consultancy services and projects management our solutions help you save time reduce risks and get more out of your business. Whether you are a SMB SME or a Large Enterprise we can make sure you have the right solutions for your organization for success.

Job Overview: We are seeking a highly motivated and organized individual to join our team as a Support Coordinator. In this role you will be responsible for efficiently coordinating both project and support activities ensuring seamless collaboration among various teams and stakeholders. The ideal candidate will possess excellent communication skills and a keen understanding of customer support dynamics.

Key Responsibilities:

• Act as a central point of contact for customer supportrelated activities.
• Coordinate support efforts to address customer issues and inquiries promptly and effectively.
• Collaborate with support teams to ensure a high level of customer satisfaction.
• Maintain clear and open communication channels between project teams support teams and other relevant stakeholders.
• Collaborate with project managers to ensure effective planning execution and completion of projects.
• Facilitate communication and coordination among project and support team members to enhance productivity.
• Document project and support processes ensuring that all relevant information is readily available to team members.
• Identify and address any issues or challenges that may arise during project execution or customer support activities.

Desired candidate Profile:

• Proven 2 to 4 years of experience in support and project coordination role.
• Bachelors degree preferred in any field.
• Good communication skills for effective collaboration and client interactions.
• Problemsolving ability to address challenges during system implementation.
• Team collaboration skills to work effectively with colleagues.
• Customer service orientation for addressing customers needs and ensuring satisfaction.

Benefits Offered:

• Health Insurance
• Cover under compliance
• Professional Development
• Team Building Events

How to Apply:

If you are excited about the prospect of contributing to Kemar Automation as a Support Coordinator we invite you to submit your application on the below mentioned details:

Email Id:

Phone Number:

Application Deadline:

Ensure your application is submitted by February 29th 2024.

customer,customer support,coordinators,communication skills

Job tags

Salary