Talent Leads Consultants
Location
Mumbai | India
Job description
o Quality checks for the defined categories – TAT monitoring, Quality of resolution, customer feedback monitoring
o Accuracy of the resolutions of the complaints
o Process gaps identification and improvement to mitigate the same
o Root Cause Analysis of the improper resolutions & customer dissatisfaction with the resolution provided
o Ownership of the feedback received on the Complaint closure to be timely monitored, evaluated and necessary actionable drafted on these lines.
o Re-engineering of the current processes for resolution to continually improve TAT
Quality Monitoring ,Customer Service
Designation: Chief / Sr Manager Quality Monitoring Mumbai
Vacancies: 2
Experience: 7.0 Year(s) - 10.0 Year(s)
Job tags
Salary
Rs 12 - 18 lakhs p.a.
