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Location

Kanpur | India

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Job description

Key Objectives :

Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.

Responsibility :

• Ensure amounts collected from the customer are deposited in the branch within the specified timeline
  
• Ensure feedback from collection activity is properly updated in Collection System
  
• Adherence to Code of Conduct always
  
• Timely reporting of service issues to the supervisor
  
• Follow all related procedures/documentation wherever applicable
  
• Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc.
  
• Closure of all customer escalations within applicable TAT
  
• Maintenance and timely update of the legal MIS
  
• Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
  
• Timely implementation of legal tools
  
• Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
  
• Ensure that all the accounts are managed in a manner so that:
  
• Defined timelines are met
  
• Appropriate approvals are in place
  
• Continuous feedback given to the local Credit team
  
• Maintain relations with the law enforcement agencies for effective recovery of dues
  
• Ensure documentation of Foreclosure files as per checklist
  
• Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
  
• Maintain stock of property as per applicable processes
  
• Maintain periodic Asset verifications reports.
  
• Ensure timely update of records for accountholder-s change of contact details
  
• Achieve targeted results through interface with internal as well as external stakeholders
  
• Conduct periodic Collection Agency Audit
  
• Exercise adequate control over Agency performance in terms of
  
• Recruitment & training of field collectors
  
• Managing agency and field collector productivity
  Qualification - Post Graduate/Graduate in any discipline

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Job tags

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Salary