Make outgoing calls to potential customers to schedule high quality leads for sales.
Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
Seize opportunities to upsell services when they arise.
Follow up with potential customers in a timely manner if necessary.
Manage a large number of outbound calls in a timely manner.
Document all call information in the CRM according to standard operating procedures.
Meet personal/team qualitative and quantitative targets.
Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.
Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.
Schedule Experience Centre visits with our design team as per defined process.
Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Job Requirement
A graduate in any stream (10+2+3 regular education)
2-5 yrs of relevant experience in Telesales, Inside sales or similar
Familiar with CRM & cloud telephony systems and practices
Customer focussed and adaptable to different personality types
Have the ability to multitask, set priorities and manage time effectively
Possess previous experience in a call centre dealing with Indian consumers.
Superior listening, verbal, and written communication skills
Proficient in spoken English with proper grammar & fluency
