Information Development Eng 4
Location
Bangalore | India
Job description
Our fun and skilled team, Product Adoption Content and Education (PACE), is focused on creating highly technical content including user guides, learning videos, training courses, reference content, and in-product help. This content helps our customers deploy, configure, and maintain mission-critical computer networks.
Juniper Networks is all about powering connections and empowering change. In the PACE team we strive for that daily by:
- Putting teamwork first —We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix.
- Being unafraid to fail —We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again.
- Remembering why our work is important —Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications, and giving customers the content they need when they need it. When we do this, we help make their lives better, which has intrinsic meaning. We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible. We measure our success against these goals.
The ideal candidate is a persistent self-starter with strong collaborative skills, who enjoys continuous learning and can push through barriers to get things done.
About the Position :
The PACE team in Bangalore is looking for an experienced technical writer to create customer-focused product documentation, including comprehensive concepts, examples, tasks, and reference information for Juniper’s routing, switching, and security products. The role requires strong technical skills and an ability to translate complex technical information into easy-to-use content for our customers.
Responsibilities :
- Work with a team of writers and editors based in Bangalore and Sunnyvale, CA, USA, to research, write, and produce high-quality, topic-based documentation for Juniper Networks’ hardware platforms, software features, and network management applications.
- Produce a range of deliverables, from short feature descriptions and configuration examples to full user guides.
- Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
- Analyze specifications and product descriptions and recommend the best documentation approach.
- Translate engineering documents into prescriptive content that enables customers to implement the usage scenarios in their own networks.
- Follow established style and process guidelines to provide consistency and completeness.
Minimum Qualifications :
- BA/BS in Communication, Journalism, English, Computer Science, or related degree, or comparable experience.
- Minimum 8+ years’ experience in writing product documentation, preferably for enterprise/service provider networking products.
- Excellent writing, organizational, interpersonal, and communication skills.
- Demonstrated ability to produce high-quality, rich technical content that presents information in easy-to-understand plain language.
- Ability to research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
- Strong problem-solving skills and ability to make progress with less-than-complete information.
- Experience with DITA, XML authoring tools, and content management systems.
Preferred Qualifications :
Technical certifications in networking, such as JNCIA or CCNA.
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