Senior Operations Manager-KYC
Location
Bangalore | India
Job description
About The Role
The Senior Operations Manager KYC will be responsible for leading the team that is responsible for client outreach for all new entity KYC and KYC Refresh for Institutional customers. This is a function of the Institutional KYC team that is required by regulations to ensure ongoing entity KYC activities are completed. This role will be responsible for the team management, reporting/ tracking of progress and ensuring audit requirements are followed.
The KYC team is at the forefront of protecting ANZ and our Customers from financial crime. This role is responsible for:
- Managing the KYC entity requirements on behalf of Institutional Relationship teams and Product partners
- Ensuring and taking ownership for KYC requests (while ultimate ownership and responsibility for KYC belongs with the RM/Banker)
- Providing a customer centric approach that minimises effort and improves the client experience in the KYC process
- Ensuring KYC 'collect' requirements are fully compliant with ANZ regulatory obligations and ANZ AML/CTF policies and procedures
- Providing guidance to the team and customer on KYC requirements in a clear, concise and customer friendly manner
- Providing subject matter expertise on KYC requirements and assist with solutions for policy exceptions
- Being the conduit between the customer and ANZ to complete Entity KYC in a streamlined, efficient manner with the customer lens overlay
- The Senior Ops Manager KYC will need to demonstrate a strong commitment to ensuring the best possible experience for both ANZ Customers and Bankers. A major part of this role is to provide input and feedback to promote ongoing improvements to policy and process in a collaborative manner, building and leveraging stakeholder relationships to help drive KYC Compliance to 100%.
What will you bring - In depth understanding of KYC (AML/CTF legislation) and its application within the banking/financial services industry, in particular key industry challenges, trends, and regulatory issues
- Demonstrated experience in researching, interpreting, and applying legislation and regulator guidance to institutional customers and front line staff
- Experience in leading customer outreach teams in the institutional segment including extenstive dealings directly with customers (CFO, Treasurer, CSO etc) across multi geographies
- Strong relationship building and networking skills. Experience with dealing with people at all levels both internally and externally
- Expert ability to initiate, plan, execute, control and embed initiatives, including identifying, tracking, resolving and managing dependencies
- Understanding and application of the key banking systems such as SEIBEL, GOLDTIER, CACHE, ORION, MIDANZ; Strong computer literacy - experience in working with fraud and or KYC/AML/CTF technology platforms
- Proven operational risk management experience gained from working within a operational risk/audit or line management position responsible for service and quality control
- Excellent communication skills with the ability to persuade, influence and build rapport with others and to effectively impart specialist knowledge and build capability in others
- Demonstrated ability to lead and inspire others through effective leadership practices and behaviours
- Highly developed analytical and problem-solving skills to enable identification of multiple issues involved with complex business issues and to develop acceptable solutions for customers and the business
- Sound business judgment and acumen; High level of attention to detail.
- Demonstrated customer centricity including the ability to deliver results both individually, through others and in collaboration with others
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Job Posting End Date 14/02/2024
Job tags
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