logo

JobNob

Your Career. Our Passion.

Customer Care Professional


Letswork


Location

Bangalore | India


Job description

Company Overview

Letswork is a company that specializes in providing voice and non-voice customer care services. With a team of 51-200 employees, we aim to deliver top-notch customer support and satisfaction. Visit our website at to learn more about us.

Job Overview

We are hiring a Customer Care Professional to join our team at Letswork. As a Customer Care Professional, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate should be a fresher with less than 1 year of experience.

Qualifications And Skills

  • Excellent verbal and written communication skills
  • Good listening and problem-solving skills
  • Ability to handle customer complaints and provide appropriate solutions
  • Patient and empathetic attitude towards customers
  • Ability to work well in a team environment
  • Basic computer skills and ability to learn new software quickly
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and strong organizational skills
  • Flexible and adaptable to changing work schedules
  • Ability to work under pressure and meet deadlines

Roles And Responsibilities

  • Handle inbound and outbound customer calls in a timely and professional manner
  • Identify customer needs and provide appropriate solutions or alternatives
  • Follow communication procedures, guidelines, and policies
  • Maintain customer databases by updating account information
  • Resolve product or service problems by clarifying the customer's complaint
  • Ensure customer satisfaction and provide excellent customer service
  • Manage and resolve customer complaints
  • Provide accurate and complete information to customers
  • Escalate customer issues to the appropriate departments, if needed
  • Meet and exceed key performance indicators and targets


Job tags



Salary

All rights reserved