Quality and Continuous Improvement Analyst
Location
Secunderabad | India
Job description
Job Description :
About the role
This role will perform quality audits based on the process steps outlined for Talent Acquisition team. Work with leads and associates to promote quality and consistency. Ensures TA process meets the required quality standards. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Responsibilities
- Conduct sample audits on the work performed by TA Advisor, Talent Scouts and TA Ops co ordinator.
- Ensuring the recruitment processes meets the established quality standard and comply with regulatory requirements.
- Conducting regular audits and inspections to ensure adherence to quality standards, identifying non-compliance issues, and suggesting corrective actions.
- Investigating the root causes of quality related issues and working within the Talent Acquisition vertical teams to develop corrective and preventive actions.
- Analysing the data and metrics related to quality control and performance trends, identify anomalies, and provide insights to the larger recruitment team.
- Maintaining accurate and up to date records of quality related activities, inspections, tests and audits.
- Managing the documentation process, including version control, distribution, and archiving of documents related to quality procedures and standards.
- Identifying opportunities for continuous improvement across various processes and functions, and leading initiatives to implement positive changes.
- Creating and presenting quality related reports and metrics to management and relevant stakeholders to demonstrate performance and improvements.
- Create audit checklist- identify critical and non-critical quality parameters based on SOPs.
- Share weekly quality report along with top 3 error categories along with RCAs and action plan.
- Recommend process standardization and improvement based on the quality/RCA observations.
Requirement and Skills
- Graduate in HR with 7+ years of experience in Talent Acquisition in a similar role and set up.
- Knowledge of external recruitment best practices in quality.
- Familiarity with HR systems (including Applicant Tracking Systems) and candidate relationship management (CRM) tools.
- Knowledge of Recruitment process SOP along with critical and non-critical process touch points.
- Basic knowledge of Root Cause Analysis and Quality Management concepts.
- Strong communication and presentation skills
- Keen attention to detail and thoroughness.
- Ability to work in a team or as an individual to manage own workload confidently
- Strong relationship management and Stakeholder collaboration.
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