Eagle Eye Networks
Location
Bangalore | India
Job description
Overview:
As a Technical Support Engineer at Eagle Eye Networks, you will be part of the team responsible for providing outstanding technical support to our channel partners and customers with the goal of keeping them happy. Along the way, you will receive training about our video management systems, cool camera technologies, advanced analytics, IP networking, cloud infrastructure and a lot more. Every day is different and can be challenging, but very rewarding. There are also opportunities to move up within the team or move to another department within the company.
Your activities can range from helping customers to get their system up & running, helping to configure IP and Analog camera systems, investigating problems with cameras or Eagle Eye cloud software, to coordinating support cases with other teams within the organization. All in all, you will be the person responsible for keeping our customers and partners happy!
On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Eagle Eye Networks is based in Austin, TX and is continuing to grow in Europe, the Middle East, Africa, and India as well as many countries in Asia and Latin America. We provide 7/24 support between our teams in Austin, Amsterdam, and Japan, which means you may also be taking calls/responding to emails from Europe during the afternoon or assisting our customers in Asia in the evening before handing off to the support team in Amsterdam.
We expect you to gain excellent product knowledge and grow in your customer service skills. This will be done through various product training and your own personal experiences. You will be offered a free home video surveillance solution, which will help you understand the end-user experience.
About Eagle Eye Networks:
Eagle Eye Networks is the global leader in cloud video surveillance management and business intelligence. Through innovation, ingenuity, and originality, we're changing the face of the video surveillance industry. Whether we're helping businesses prevent loss, schools keep students safe, hospitals monitor patient care, or cities improve residents' quality of life, we're unified as a team, striving to protect and enhance our customers' businesses.
Responsibilities include :
Personal Skills and Experience Needed :
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