Director - Omnichannel Vendor Governance
Location
Chennai | India
Job description
Job Title - Director - Omnichannel Vendor Governance
Career Level - F About Astrazeneca AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca we're dedicated to being a Great Place to Work.
Who we are: The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ's value and providing new capabilities.
What we do: A trusted partner to the business, we're on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we're reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.
How we do it: Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.
Why we love it: - As a growing multi-national company, there's so much potential to develop. Embrace opportunities at a global business that's facing new and varied challenges. This is the place to build an exemplary, international CV.
- A fun place to be, we're creating community hubs that build partnerships, not just working relationships.
- We're on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.
We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams.
We focus on providing exceptional value that contributes to our company's success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients. With the accomplishments, commitment and passion that you bring, I'm excited about what we will achieve together towards realizing AstraZeneca's bold ambition.
About The Role. About Director – Omnichannel Vendor Governance The Director, Omnichannel Vendor Governance will report to the Senior Director, Omnichannel Business Services and will be accountable for 3 core areas of delivery-
Handling delivery of existing, GCO services through our external third-party partners ensuring that they meet agreed time, quality, and cost SLAs Establish delivery of new GCO services via third-party partners and act as single-point-of-contact for governance between GCO LT and third-party vendors Lead the US operations capability incl. the DLOP budgeting process, print management and oversight of our creative services.
Major Responsibilities - Establish a robust governance structure to ensure the successful delivery of GCO services via our third parties
- Ensure on time deliveries as per SLA and oversee the end-to-end project delivery process across all results through third party vendors
- Work with the Omnichannel delivery model project team on the third-party Request for Proposal (RFP), chip in to the selection process and enrol the selected supplier(s) into our delivery ecosystem
- Work with the selected supplier to establish new ways of working, drive innovation and associated governance for the new GCO Omnichannel services
- Work with our third-party partners to drive continuous improvement, productivity initiatives
- Ensure third party vendors comply to key AZ processes, code of conduct policies and are audit ready
- Partner with the Omnichannel Process Excellence Director to understand demand for GCO services and ensure we have the right third-party capacity to deliver that demand
- Work closely with the Leads from GCO internal team to ensure similar SLAs, KPIs, Governance standards are in place for both the teams
- Implement and complete the operational processes to optimally run our US business, including, but not limited to the DLOP budgeting process, Print Management, onboarding of agencies.
Minimum Education: Bachelor's Degree
Experience :
- A Minimum of 10 years and Maximum of 18 years experience associated with supporting large organizations in a role associated with operations delivery
- A demonstrated ability serving in Operational function within a Healthcare/Pharmaceutical company.
- Experience of handling and getting the best out of third-party partners
- Knowledge of Omnichannel enabling technology platforms and how they are leveraged to enable various aspects of a customer experience
- Experience leading a cross-functional team of resources that working towards a common objective
- Proven experience working to understand and evaluate complex business processes and driving process optimization initiatives.
- Ability to build positive relationships and influence collaborators in teams spanning Strategy, Analytics, Operations, and Technology.
- Ability to lead multiple projects running in parallel.
- Project management experience including risk mitigation and planning
- Ability to inspire change
- Oral and written fluency in Business English
- Upbeat, self-motivated, positive standout colleague
Preferred - Advanced Degree or equivalent experience in a relevant field
- 5+ years' experience serving in an Operational function within a Healthcare/Pharmaceutical company
- Hands-on experience working with tools including Jira and Smartsheet
- Skills and Competencies:
- Process-oriented and data-minded
- Supplier relationship management (SRM)
- Collaboration
- Critical Thinking
- Proven Communication skills
- Energetic, self-motivated
- Proven problem solving skills
- Leading/Influence without authority
- Work Management tools
- Project Management
Internal and External Contacts/Customers - Omnichannel Program Managers
- Omnichannel Solution Owners
- Content Delivery Managers/Associates
- Omnichannel Scrum Masters
- Omnichannel Strategists
- Digital Program Directors
- GCO Global Process Owners (GPOs) and Process Excellence Director
- GCO internal team Leads (Content & Channel)
- Configuration team members and leads
- Technical Platform Subject Matter Authorities
- Brand and Agency partners
- External Operational Vendor Partners.
WHY JOIN US We're a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We're not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it's because we make a significant impact. Everything we do matters.
SO, WHAT'S NEXT Are you already envisioning yourself joining our team Good, because we'd love to hear from you! Click the link to apply and we'll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE Our Social Media, Follow AstraZeneca on LinkedIn
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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