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Location

New Delhi | India

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Job description

Description

Do you want to build a career that is truly worthwhile? The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit

Ethics and Internal Justice Services VPU
The World Bank’s Ethics and Internal Justice Services Vice Presidency (EIJ VPU) is a newly created Vice Presidency within the World Bank Group (WBG) that brings together, under a single umbrella, the WBG’s approach to values, ethics and the resolution of workplace conflict.  The EIJ VPU’s vision is to foster a values-based workplace culture and help staff uphold the WBG’s ethical standards.  EIJ provides an integrated, empathetic and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG’s mission.  EIJ’s work covers each of the five WBG institutions.  

The Vice Presidency has recently been organized into the following four units:

1. Ethics Advice and Early Interventions, which consists of:
• Advisory, Training & Values (ATV) – responsible for the Core Values and the Code of Ethics and associated rules; manages all training and outreach on behalf of the VPU; provides advice and guidance on the Code, with specific focus on conflicts of interest; and manages the Bank’s Declarations of Interest program;
• The Anti-Harassment Coordinator (AHC) -- addresses reports of harassment, and sexual harassment, exploitation and abuse; provides guidance to management on preventing and addressing such behaviors; and 
• The Race Equity Office (REO) – acts as the focal point for the World Bank for addressing reports of workplace racism and racial discrimination, at both the individual and systemic levels. 

2. Mediation and Formal Reviews, which consists of: 
• Mediation Services (MEF) – offers a confidential conflict resolution process for staff to resolve workplace issues with the assistance of a neutral third-party.  MEF also provides team building and team facilitation services; 
• Peer Review Services (PRS) – provides an independent review by a panel of peers of managerial decisions, actions or inactions (not related to performance management) affecting a staff member; 
• Performance Management Review (PMR) – provides an independent appellate review of performance management-related decisions; and 
• Business Integrity Reviews (BIR) – conducts independent fact-finding investigations of allegations of staff misconduct.  

3. Ombuds unit, which consists of: 
• Ombuds Services (OMB) – offers staff a confidential off the record, impartial and informal venue to discuss any workplace issues, and alerts management to systemic trends.
• Respectful Workplace Advisors (RWAs) – comprising staff selected by their peers, RWAs act as a confidential sounding board for staff and a source of information about EIJ services.

4. The EIJ Front Office which consists of: 
• Core Services – provides cohesive administrative support across the VPU; and
• EIJ Navigator – a centralized intake service to assist staff with their concerns by pairing them with the appropriate channel within the EIJ VPU to resolve their concerns efficiently and expediently.

Anti-Harassment Counsel
The EIJ VPU is seeking to recruit a Counsel to work on the anti-harassment work program and who will report to the Anti-Harassment Coordinator. The selected candidate is required to have strong written and oral communication skills, the ability to analyze complex sets of facts, categorize issues and provide recommendations for resolution while allowing affected staff members to make their own choices about how to proceed. The selected candidate must have a track record of handling workplace-related complaints or other types of disputes through either formal or informal conflict resolution mechanisms. 

The selected candidate must also have a proven record of demonstrating the WBG core values in his/her professional experience. The position may require travel to other countries, outside of one’s duty station. 

Duties and Responsibilities
Under the supervision and overall guidance of the Anti-Harassment Coordinator, the Anti-Harassment Counsel will carry out the following duties: 
• Conduct confidential consultations with clients who report allegations of sexual harassment, harassment and other forms of inappropriate behaviors. 
• Prepare written summaries of consultations, identifying the different categories of issues, parties and other relevant information and make recommendations for next steps.
• Review allegations of sexual harassment and other forms of harassment involving WBG staff members in the workplace and make appropriate recommendations as to whether these allegations should be addressed by the Anti-Harassment Coordinator, referred to the BIR team for formal review, or referred to other resources of the EIJ VPU, such as the Ombuds Services and Mediation.
• Provide confidential guidance and advice to staff members who have experienced and/or witnessed sexual harassment/harassment along with available options for addressing it. 
• Prepare correspondence in harassment cases, including talking points for interventions by the Anti-Harassment Coordinator, referrals to the BIR team, cautions to alleged offenders and other sensitive documents, for review by the Anti-Harassment Coordinator.  
• Conduct post-resolution monitoring of cases after AHC intervened to address concerns related to harassment or other situations referred to the AHC for monitoring after an investigation or the imposition of a disciplinary sanction.  Seek feedback from affected staff members to ensure there is no recurrence of the problematic behavior and to address any concerns related to retaliation.
• Maintain and track inquiries and responses in the case management system and additional reporting tools to ensure timely and proper record keeping.
• Provide guidance to the AHC Data/Quality Control Analyst in their responsibility to calculate weekly, monthly, and annual reporting data. Ensure consistency and accuracy in case management, analysis, documentation, and reporting.
• Collaborate with IT to enhance the case management system.
• Provide input for WBG communications on addressing and resolving harassment in WBG.
• Prepare and edit outreach presentations. Assist in providing and facilitating training to WBG staff on harassment and related issues.
• Assist in sharing of best practices, trends, knowledge and lessons learned regarding harassment-related issues across units and with clients and partners.
• Assist on special initiatives/projects and undertake other ad hoc assignments.

Selection Criteria

• Master's degree or equivalent in law, alternative dispute resolution, or other relevant field. 
• A minimum of five (5) years of substantial professional experience in workplace conflict resolution, corporate compliance, law or a related field, which includes experience in addressing allegations of harassment, sexual harassment or other types of workplace-related issues through formal or informal mechanism and/or reviewing allegations of misconduct or other type of wrongdoing.  
• Knowledge of rules to prevent and address prohibited conduct in the workplace and conflict resolution mechanisms, preferably in an international organization, is desirable.
• Ability to generate, collect, and present statistical data. Advanced proficiency in Excel, including working with pivot tables.
• Advanced experience working with Case Management Systems or other similar data and document recording systems. 
• Excellent communications and presentations skills both oral and written; proven ability to clearly and concisely draft case summaries, recommendations for case resolution, communications to parties and reports.
• Excellent interpersonal skills, including the ability to work effectively in a team and to build rapport with staff seeking assistance.
• Excellent interviewing skills, including the ability to use active listening skills, focus interviews and to elicit critical information in a respectful manner from individuals feeling distressed. 
• Experience in managing conflicting priorities within tight deadlines. 
• Fluency in oral and written English; proficiency in one of the following languages is desirable: Hindi.

Values Competencies
• Commitment to innovation: learning and adopting to find better ways of doing things.
• Highest personal integrity and sound judgment with demonstrated ability to handle confidential matters in a discreet and respectful manner.
• Respect and compassion for individuals and the WBG, its mission, objectives and values.
• Commitment to diversity, equality and inclusion, and sensitivity to the WBG’s distinctive demographic and cross-cultural context and influences.
• Ability to work effectively in a team and build good work relations and ability to listen patiently and empathetically without forming hasty judgments.

General Competencies
• Independence: able to perform duties in an objective manner, with discretion towards sensitive or confidential information.
• Professional Maturity: demonstrates the ability to understand the importance of how behaviors and emotions can impact others and the success of the project or work.
• Delivers Results for Clients: develops and implements solutions that show understanding of how clients and/or own work achieves results that are financially, environmentally and socially sustainable; shares new insights based on in-depth understanding of the client and recommends solutions for current and future needs of clients; holds self and team accountable for risk management and outcomes.
• Collaborate Within Teams and Across Boundaries: collaborates across organizational boundaries, internally and externally with a sense of mutuality and respect; consistently engages others in open dialogue, bring out any conflicting viewpoints and incorporates viewpoints into solutions, giving credit where credit is due; leverages expertise of all team members to ensure successful outcomes; make choices and set priorities with a WBG corporate perspective in mind.
• Leads and Innovates: encourages and works with others to identify, incubate and implement relevant solutions; identifies opportunities in changing circumstances and energize others to continuously improve, using intentional strategies to boost morale, team spirit, and productivity in context of WBG’s values and mission; helps others to understand problems, client needs and the underlying context.
• Creates. Applies and Shares Knowledge: ensures systematic sharing of good practice and learning from lessons from across WBG, clients, and partners; is known across WBG in their subject area and is sought out by WBG colleagues to advise, peer review, or contribute to knowledge products of others; seeks mentoring opportunities with more experienced staff to deepen or strengthen professional knowledge and mentors junior staff; builds networks across the WBG and as part of external professional groups/networks. 

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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