Suffescom Solutions Pvt. Ltd.
Location
Sahibzada Ajit Singh Nagar | India
Job description
JOB BRIEF
We are looking for an active, energetic Client Support Executive, Who is responsible for Customers help for all tech challenges faced while using the Product and services provided.
ROLES AND RESPONSIBILITIES
- Attending,Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.
Requirements
- The candidate should have excellent written communication skills along with reading skills.
- Should be active, energetic, and enough smart to understand the customer\s queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
JOB TYPE: FULL TIME
Benefits
On time salary
inter- tech work
Skill upgradation trainings
Soft skills trainings
Rewards and recognitions
weekly de-stressing activities
Job tags
Salary
