EXL IT service management
Location
Noida | India
Job description
Schedule Adherence
. Ensure that the process transactions are processed as per Desktop procedures
. Ensure that the assigned targets are met in accordance with SLA and Internal standards
. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
. Ensure adherence to established attendance schedules
. Ensure adherence to Company Policies and Procedures
Decision Making
. Investigative and inquisitive approach to aid decision making
Data Gathering
. Gathers relevant information from a variety of sources (different systems), understand sequence of events to aid in identification of the key issues
Problem Solving
. Generates various solutions to problems and then selects the most appropriate
Customer Service Focus
. Identifies and understands (internal or external) customer's needs and strives to provide a world-class service
Business Awareness
. Understands the business how to implement business initiatives to maximise our competitive advantage
Teamwork
. Works effectively with teamwork to accomplish goals, takes action that respects the needs' of others & those of the organization
Managing Self
. Plans, priorities and schedules own work to ensure timely completion
Adaptability
. Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
Work Standards
. Sets own high standards of performance
Job tags
Salary
