Satguru Overseas Education & Global Immigration Services
Location
Vallabh Vidyanagar | India
Job description
Company Description
Satguru Overseas Education & Global Immigration Services is a venture of Satguru Travel, founded in the year 1989, and known to be a well-recognized travel management company across the African Continent and globe. Satguru group already holds experience in various sectors. Satguru Overseas Education was launched in the year 2020 with the aim to become an undisputed leader in the field of overseas education. Our team of expert professionals understand the requirements of students and provide step-by-step guidance for the entire process of overseas education.
Role Description
This is a full-time on-site role for an Assistant Branch Manager located in Vallabh Vidyanagar. The Assistant Branch Manager will be responsible for overseeing day-to-day operations, managing a team, ensuring customer satisfaction, and achieving business targets. They will assist the Branch Manager in all aspects of branch operations and work towards improving overall performance.
Position Purpose :
- Achieve the short term and long term goals in assigned destination for Student Recruitment.
- Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.
- Train and maintain the approved number of certified counsellors for the destination.
- Build strong client support through ongoing engagement, quality service to students and clients, high quality applications.
- Effectively implement global priority projects at country/office.
- Be a productive and effective member of office leadership team and support Branch Manager through exhibiting a collaborative operating style.
Key KPI's:
- Achieve targets for Leads, Applications and Students Placed –by destination and by intake.
- Timely preparation and execution of activity calendars in line with target dates.
- Destination client satisfaction ratings.
- Maintain trained and certified counsellor numbers by destination.
- Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognising and celebrating innovation, success and achievement.
- Speedily determine when an issue needs to be escalated to the Supervisor for resolution.
- Proactively provide feedback and advice to the Supervisor on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc.
Key Responsibility - Business & Sales Performance Management:
- Drive the development and implementation of destination based office business plans.
- Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.
- Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts.
- Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting.
- Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
- Collaborate with Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.
- Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office.
- Drive and guide the offices participation in and execution of global improvement projects where applicable.
Essential Requirements:
- Master or equivalent degree.
- Industry knowledge. Preferably working in sector or having prior experience in student placement sector.
- Experience in developing business plans, budgets and skills to monitor, review and report on progress.
- 7+ years of proven ability to motivate and lead a team to achieve demonstrable outcomes.
Job tags
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