R360 Group
Location
Bangalore | India
Job description
Reward360Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our 'Global' loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.
Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia. The only constant in today's difficult and dynamic market is 'change' . Our team is dedicated to using behavioural patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty. Over 100+ dedicated team members work in collaboration to create world-class loyalty products out of our Corporate Office, Ramp;D Lab, and Operation Hubs. This role will take ownership of customer service for R360. The ideal candidate is a customer-obsessed curious problem solver, who wants to exceed expectations, is eager to learn, and will advocate for customers to improve our services. You will be a partner for our product and commercial teams and use the insight you gain from your contact with customers to drive changes that improve the customer experience. This is a hands-on role where you need to be able to both dives deep and solve customer escalations and zoom out to work with strategy and technology such as chatbots. ResponsibilitiesJob tags
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