Assistant Manager - Location Monitoring
Location
Pune | India
Job description
Job Description
Job Description Location Monitoring Audits Quality & Quantity Conduct location monitoring audits for aligned geography and channel as per Approved Audit plan Conduct audits as per the guidelines defined in Audit Check List to ensure quality and comprehensiveness Audit to be conducted around areas of :-
- Statutory & Regulatory Norms (Shops & Establishment Act, Fire NOC, GST, Occupancy Certificate, PF, ESI Acts etc.…)
- IT Security Aspects (USB Disablement, Bluetooth, Security Patches, Printer Access, Antivirus Update, Firewall etc.)
- Access Management (Access to Internet, IT Applications, Rights within the IT Applications, Email Access)
- Sales Process Related Checks (Calls from 140 line, Back Check Call Script, ekyc Registration)
- Infra Checks (Security Guards SOP, CCTV Footage Monitoring, Mobile Usage Guidelines Adherence etc..) Visit to Sales Sites across cities allocated to resource. Prepare audit reports basis the compliance check at sites Discuss the audit reports to Zonal Location Monitoring and seek approval for release Release of Audit reports to location manager and discuss Quality controls Prepare and publish Monthly dashboard of compliance status with Zonal Location Monitoring spoc Correction Action Adequacy Review and Action Completion Tracking Recommend corrective actions to Process owners for audit observations Review the action plan submitted by Process owners for mitigation of gaps identified in location monitoring audit Track completion of corrective actions against audit observations Prepare and publish Monthly dashboard for the Action completion status to Zonal Location Monitoring spoc Management Reporting & Process Compliance Present periodic & timely updates to Zonal Location monitoring spoc on key metrices regarding process compliance Ensure the functional process are documented with help of BPM Team and are signed off from stakeholders. Ensure the functional process documents are updated to keep these relevant and recent at all times. Driving Continuous Process Improvement initiatives discussions with Zonal Location monitoring spoc and Stakeholders Stake Holder Coordination Work closely with stakeholders for :- - Sales Team : For completion of location monitoring audits and surprise audits. Action planning and Action Completion - WE Team : Share observations around PSA management gaps. Action planning and completion tracking - InfoSec Team : For defining the access controls and measurement of adherence to guidelines Completion of audits as per defined plan Quality of Audits Publishing the Compliance status and action closure as per timelines
Qualification & Experience: Understanding of Credit Card Sales & Operations process and compliance requirements. Strong relationship management skills Excellent Communication, presentation & Analytical skills. Eye for Detail Strong Understanding of Field Audit Process Fluency in MS Office. Experience in sales processes and in Field Audit related activities will be an advantage Proven stakeholder management skills Minimum 3 -5 years of work experience in Operations, Sales, Field audit or in Partner Management
Graduate or above Credit card or from Banking Industry
Job tags
Salary
