AlifCloud IT Consulting Pvt. Ltd.
Location
Pune | India
Job description
Job Title- Technical Support L1
Location-Work form Office [Pune] Package: Up to 2-3 LPA Experience: 0-1 (Fresher) No. of Openings : 3 Job Type: Full-time Responsibilities: Customer Support: Provide first-level technical support to clients via phone, email, or chat. Assist users in resolving hardware and software-related issues. Ticket Management: Log, track, and manage support tickets to ensure timely resolution. Prioritize and escalate issues as needed. Documentation: Maintain accurate and up-to-date documentation of support processes and solutions. Remote Assistance: Offer remote assistance to clients for problem resolution. Utilize remote desktop tools to troubleshoot issues. Communication: Communicate effectively with clients to gather information and provide status updates. Collaborate with team members for complex issue resolution. Basic Network Support: Provide basic assistance with network connectivity and configuration. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Strong passion for technology and a desire to pursue a career in IT support. Excellent communication skills, both verbal and written. Basic understanding of computer hardware, operating systems, and common software applications. Eagerness to learn and adapt to new technologies. Customer-focused attitude with a commitment to providing excellent service. Why Join Us: Opportunity to bridge the gap between between technology and business, contributing to the seamless integration of technical solutions. Work in a collaborative and supportive team environment that values open communication and mutual support. Professional development and learning opportunities. Shift Timing: Rotational Working days: 5 Immediate joiner preferredJob tags
Salary
