Senior Analyst - Omnichannel Analytics

Location

Secunderabad | India

Job description

• Omnichannel involves engaging with customers via a combination of various communication channels and offering our customers the choice to consume relevant information using the channel most convenient to them, thus maximizing the customer experience. OneCRM program provides an optimized, omnichannel CRM platform common to Sanofi.
• It enables our customer-facing teams to benefit from a 360 view, a solid foundation to tailor customer interactions based on preferences. The core of the role is to be a trusted business partner having deep data mining expertise and a strong analytical skill set.
• The role will partner with the GBU Business Transformation team to support with data analysis, generating reports, identifying gaps and alignment of reporting across countries.

People:

Maintain effective relationship with the end stakeholders (Business Transformation team) within the allocated GBU and tasks - with an end objective to perform data analysis and develop reports as per requirement

Performance:

Independently develops data cleansing and support Master Data Management and other enterprise level systems.

Partner with Business Transformation team to support:

Data Management: Follow best practises to manage data including classification/Taxonomy of data, organisation of and accelerating data gathering. Implement and fine-tune data governance guidelines, policies, processes, and controls

Data Quality: Defines data quality rules and implement automated monitoring, reporting, and remediation solutions

• Develops technical understanding about the data flows from various source s to create a modelled database solution in the data warehouse after performing series of transformations.
• Identify Data gaps between DataMart and Raw data tables and ensure correct data is captured in the databases
• Perform root cause analysis to identify trends and assess impact of data quality issues and support in mapping out the rational for gaps along with carrying business rules harmonization across sources
• Proactively identif y opportunities to optimize the performance and efficiency of existing processes/procedures to align countries reporting and global teams reporting using Core BI Snowflake data
• Help the Core BI data collection effort from Snowflake Core BI DataMart

Process:

• Use methodologies and partner with internal teams to continuously improve data quality and availability by building business processes that support global standardization
• Identify inconsistencies in how data is being reported across teams and countries
• Ability to work cross-functionally, gather requirements, analyse data, and generate insights and reports that can be used by the GBU

Stakeholders :

Work collaboratively with the Business Transformation team to prioritize work and deliver on time-sensitive requests

About you

Experience :

• 5 + years of work experience in the fields of information science, data/database management, Data profiling/summarizing & reporting data quality metrics

• Experience in a healthcare industry is a strong plus

Soft skills :

• Excellent written and verbal communications skills with demonstrated ability to convey critical and sensitive information in a highly professional manner

Technical skills :

• Expert in Relational database technologies and concepts

• Expert in developing dashboard and reports on Power BI

• Enabling on the overall master and reference data strategy, including the procedures to ensure the consistency and quality of the data

• Experience in working with Snowflake is preferred

• Perform SQL queries and tools like Excel, VBA, Access etc.

• Maintain and improve queries performance

• Good knowledge of cloud computing

• Education : Bachelors degree in Information Science , Computer Science, Mathematics, Statistics or a quantitative discipline in science, business, or social science . Experience in a healthcare industry is a strong plus

• Languages : Excellent knowledge in English and strong communication skills - written and spoken

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