Desktop Support Engineer

Location

Mumbai | India

Job description

hackajob is a matching platform partnering with Third Bridge helping them to hire the best talent and build the future. To get the chance to get matched to this role and other similar roles, click on Apply to set up your free profile.

Third Bridge hires and retains the best talent in their mission to democratise the world's human insights and upend the traditional research model. In an industry facing declining fees and diminished research budgets, they attribute their continued growth to the quality of their people and the skills and knowledge they possess.

As Third Bridge's Desktop Support Engineer , you'll play a vital role to keep their business running smoothly! Providing first line support within their Tech Success team, you'll fix all technology issues that their employees may face. You'll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting their other locations around the globe.

Some of your responsibilities will include:

• User account creation, maintenance and closure
• Issuing equipment, inventory management, organise deliveries and shipments
• First line technical support: triaging issues, gathering information, resolving tickets
• Desk configuration of meeting and conference spaces
• Managing escalation or delegation to senior team members or wider Tech and Product departments
• Working from within their Mumbai office, you'll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.

Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to their company goals. You'll receive full training and ongoing support from your team. There is a clear escalation chain, which in turn provides you with a clear development ladder as you progress in your career with us.

QUALIFICATIONS

What will you bring

'How can I help'

If you're asking this throughout your day, then you're already on your way to success in this role. As well as being technically minded, perhaps with some first line support in your work history, you also recognise what great customer service is. With experience you've gained from hospitality, retail or a service industry, you put your customer first, going above and beyond to resolve their issues, and you don't stop until they're fixed.

You're bringing your can-do attitude, learning a lot, and applying it quickly. You're organised: understanding how to prioritise tickets and manage your time. You show patience when explaining solutions, translating technical steps into every-day language, and persevering when things don't work out or you're not understood the first time.

Your CV should showcase any experience of the responsibilities described. About 90% of their business runs on Macbooks, so if you know your way around a Mac then this will be a big advantage to your application. But if you learn quickly and are called on by family and friends to sort out laptops, desktops, iOs and android phones, then they'd like to hear from you.

ADDITIONAL INFORMATION

How will you be rewarded

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursment yearly for customized learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace their work-from-anywhere policy, hybrid work options, and enjoy Winter Fridays.
• Fun at Work: Unwind in their breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through their colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energized with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.
• The successful candidate must, by the start of the employment, have permission to work in the country they are applying

They know that to be truly innovative, they need to have a diverse team around That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and they will be happy to consider your application.

Job tags

Salary