Avaya Consultant

• 4+ years of hands-on knowledge and technical experience of the following
• Basic knowledge of switching ( Vlan , spanning 3 )
• Basic knowledge of Routing
• Basic Network Troubleshooting experience or Knowledge
• Avaya CMS
• Avaya AES
• Avaya Aura Messaging
• Avaya WorkForce Optimization
• Avaya Proactive Outreach Manager
• Avaya Experience Portal
• Avaya Business Rules Engine
• Avaya Oceana
• Avaya Orchestration Designer
• Avaya Experience Portal
• CTI Integration/Application
• Apache tomcat Server
• In depth knowledge of Voice Telephony of Avaya Red Voice System.
• Hands on experience (installation and maintenance) on Avaya Voice Products like :
• Administration / Maintenance / Implementation of Avaya Red Voice system, (Media Gateway G650 / G450 / G350 / Media Server s8800/S8700 / S8300), CMS / AACC Rls. 6.X / Avaya Aura Messaging/ IX Messaging / AWFO, CM, 6.x, 7.x, 8.x, Avaya IP office, Avaya SBC, AES / Session Manager / System Manager.
• Skill on Integration of Third Party Applications
• Develop / oversee development of call center configuration items such as call flow routing, IVR routing, non-voice contact routing, report development, investigation of integration points etc. in the Contact Center systems detailed above.
• Experience of working in a managed services environment and working knowledge of ITIL Service Operations processes including Incident Management, Change Management, Event Management, Problem Management, and Request Fulfillment
• Experience supporting multiple OEM environments or mid-migration environments

Required Skills & Abilities :

• CCNA certificate will be an advantage.
• Presentation & demo skills, able to engage in client discussions during workshops
• Customer facing profile with excellent communication Skills
• Team and action oriented
• Proactive in prioritizing own workload and be able to assign areas of responsibility to others
• Open to learn in adjacent and emerging technologies platform
• Excellent time management