A.P. Moller - Maersk
Location
Mumbai | India
Job description
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kinds of warehouses like CFS, CY, inland depot / warehouses, bonded warehouses, etc. whether owned, operated or both by Maersk.
Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
One Point of contact for customers & resolving customer queries by coordinating with Operations.
Customer Retention - Volume retention of All customers.
MIS reporting - Weekly, Monthly Volume Reports and other reports.
Shipment Tracking and coordinating with various Dept. to ensure better service delivery to Customers.
Periodic Service Review with Customers including OVCs to ensure customer engagement, upscale in volumes, opportunities of deep selling.
Customer profiling - KYC
Coordinating with Billing Desk for final rates for invoicing customers.
Support payment collection Team in outstanding follow up to get the payment on time.
Check the actual volume with projection given by customers and understand the reasons for the variance.
Coordinating with product & Sales if the volume is low or any loss of volume.
Clarity on the service requirement of the customers and take necessary steps to meet their expectation to have better customer experience with customer.
Monitoring ON water Shipments
co-ordination with CHA for clearance and Responsible for clearance on time for CHB customers.
Necessary travel to Mumbai and Pune facility.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Job tags
Salary