HCLTech
Location
Noida | India
Job description
Job Description (Posting).
ESSENTIAL FUNCTIONS: Should have experience as a business analyst supporting ServiceNow IRM Modules(Risk Management, Vendor RISK Management, Audit, Policy & Compliance, etc.)Business Analysis experience- Business system Requirements, Technical architecture. REQUIRED SKILLS: The Business analyst must have analytical and technical skills to assists in implementing business solutions. The business Analyst is also required to perform following tasks: - Documentation Conducting workshops Business information gathering Sprint Planning & creation of user stories Setting up the Acceptance criteria for user stories Development effort estimation BA functionality testing against development Provide Demo to business stakeholders before the release. EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor s degree in any discipline ServiceNow GRC and IRM module implementation experience (like Risk Management, Audit Management, Policy Management, Vendor Risk Management & Security Modules) CSA/CIS Mandatory and CAD is a plus. Below certifications are an advantage.o CIS - Risk and Compliance Implementation certificationo CIS Security Incident Response Implementation certificationo CIS Vulnerability Response Implementation certificationKNOWLEDGE, SKILLS, AND ABILITY: Comprehensive understanding and working experience in GRC domain and ServiceNow GRC module implementation, IRM application working experience. Implementation certification of ServiceNow GRC is a plus. Experience successfully implementing the ServiceNow GRC platform and processes leveraging the governance, risk, and compliance (GRC) framework. Experience performing continuous improvement initiatives for processes and services. Strong knowledge and familiarity with Risk, Policy and compliance, Audit and Vendor risk management processes Excellent verbal and written communication skills, ability to communicate clean, organized, and thorough information and data appropriate for the intended audience. Experience and knowledge of GRC various functions and cross skilled is a plus. Knowledge of other GRC tools. Experience of employee life cycle events Proven experience as GRC Consultant, administrator or other GRC position. Excellent communication skills. Understanding of ITIL framework. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B-Tech No. of Positions 6 Skill (Primary) CFS-SERVICENOW-FUNCTIONAL CONSULTANT Auto req ID 1324968BRJob tags
Salary
