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Location

India | India

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Job description

DESCRIPTION

Are you a leader who is fully dedicated to empowering others to make learning part of their daily role Do you love a challenge, have experience engaging with global audiences, and have a passion for learning If so we want you on our team.

Amazon Business Customer Service (ABCS) is seeking an experienced Learning Leader to manage the global operations and strategy for training delivery activities worldwide. The L6 Global Learning Delivery Manager develops, and optimizes, global learning experiences and process improvements to drive efficiencies and increased learner readiness in internal, virtual and external sites. This role is required to establish flexible and scalable operational process and organizational structures to support an ever-growing business at a fast pace. This role is directly responsible for the ideation and execution of complex training programs/projects that are considered business critical, with significant impact while it also oversees and is accountable for the day-to-day execution of the processes by their teams. This role supports the ABCS vision and durable problems and is required to apply strategical thinking to define solutions for them, which are not developed yet.

You will partner with, and influence, business and operational stakeholders to continuously identify learning needs, and raise the bar on the impact of behavior based training solutions. You will work across all the regional teams and cross-vertically with ASCS, D2AS and SDS learning and training delivery counterparts, to influence learning delivery processes and ensure needs and requirements are included in WWCS learning objectives.

Key job responsibilities
Key job responsibilities

Responsible for developing a comprehensive strategy, ongoing operations & execution of Training Delivery objectives globally.
Effectively linking training programs to results, including using business performance drivers, and the development of training focused metrics.
Defining future training delivery needs and direction linked to most critical business drivers. Initiating and rapidly developing learning content or approving proposed projects, and learning content from the learning design and delivery teams.
Defining training delivery best practices and demonstrating long-term thinking. Innovating by driving continuous enhancements and operational efficiencies across all process areas. Linking process improvements back to business metrics.
Evaluating and improving the performance and effectiveness of training. Developing and strengthening the functional and technical capabilities of the global training delivery team.
Partnering with Capacity Planning, Operations and Quality Management to design and deliver operational excellence in all aspects of training delivery including planning, training performance, and post training productivity.
Communicating the training feedback, results and strategy to a broad audience, including Sr. Leadership and cross-functional stakeholders.
Manages key stakeholder and 3rd party relationships.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND | Noida, UP, IND | Pune, MH, IND

BASIC QUALIFICATIONS

Demonstrated success and experience working with global learning teams
Experience using business metrics, and training data to track, trend, and manage impact of training effort
Experience collaborating with cross functional teams
Experience formulating and implementing training/performance improvement strategies, technologies, methodologies, and procedures for standardization and delivery throughout the organization.

PREFERRED QUALIFICATIONS

Experience in Amazon Training
Experience with KNET
Experience with Tableau

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Job tags

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Salary