Taj Luxary Hotels
Location
Secunderabad | India
Job description
Key Responsibilities
To own and achieve the revenue budget of the Hotel along with the General Manager.
To co-ordinate and develop various sales and marketing initiatives of the hotel.
Responsible for the outbound business of the accounts managed towards other hotels.
Customer
Build relationships, network & maintain regular contacts with corporate and key individual customers, bookers, decision makers and hoteliers.
Build an accurate and effective database of current and potential guests/accounts in order to orient targeted sales efforts in accordance with the S&M plan.
Identify key customer needs & secure feedback through sales calls & meetings and take actionable steps in coordination with support of respective functions.
Systems and Procedures
Developing and implementing sales plan to increase sales, customer retention etc.
Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
To produce daily/weekly/monthly/quarterly MIS as needed.
To implement effective filing and lead tracking systems within the sales department in order to minimize response times and maximize conversion.
Daily brief and debrief of the sales calls, breakfast meetings, tele calls with periodic reviews and guidance of the direct reports
Co-ordinate with the Front Office regarding daily sales, VIPs, regulars and other guest requirements.
Maintain accurate and up to date information on competition's performance, sales & marketing strategy etc.
Learning & Development
To have product knowledge of hotels.
Be informed about the trends in hospitality and other innovation, changing customer needs and behavior, and developments in other industries
Revenue
Handle key accounts for the hotel and maximize revenue generation from these accounts.
Assist in preparation of revenue budgets for the hotel.
Ensure hotel meets or exceeds budgeted goals.
Be responsible for the outbound business of the accounts managed towards other TAJ hotels
Assist in designing and developing the sales & marketing plan for the unit.
Monitor competition pricing activities, Hotel BOB & track events to ensure proper and timely inputs to revenue management team.
Co-ordinate with the Accounts dept on credit limits and outstanding from various guests/corporate and to ensure, timely collection of all outstanding dues from designated companies.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Job tags
Salary
