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Implementation Specialist


Practicesuite India Private Ltd


Location

Mumbai | India


Job description

What the candidate is expected to complete:

1.     Answer calls and respond to tickets related to EHR issues.

2.     Manage workflow in adherence to SLAs.

3.     Escalate issues beyond scope of support to level 2 or vendor.

4.     Document issues with steps followed in CRM.

5.     Maintain daily record of work done.

6.     Contribute to knowledge base.

What we are looking for in the candidate:

1.     Graduate with analytical skills.

2.     Should have good verbal and written English skills.

3.     Minimum 1 year experience in Support industry.

4.     Minimum 1 year experience in EHR industry.

5.     Should be able to multi-task.

Note:

Shift: US Shift

Job Location: Ghansoli (Navi Mumbai)

Candidates preferred from Mumbai, Navi Mumbai & Thane location only.

To apply, please send your resume to [HIDDEN TEXT]


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