Practicesuite India Private Ltd
Location
Mumbai | India
Job description
What the candidate is expected to complete:
1.     Answer calls and respond to tickets related to EHR issues.
2.     Manage workflow in adherence to SLAs.
3.     Escalate issues beyond scope of support to level 2 or vendor.
4.     Document issues with steps followed in CRM.
5.     Maintain daily record of work done.
6.     Contribute to knowledge base.
What we are looking for in the candidate:
1.     Graduate with analytical skills.
2.     Should have good verbal and written English skills.
3.     Minimum 1 year experience in Support industry.
4.     Minimum 1 year experience in EHR industry.
5.     Should be able to multi-task.
Note:
Shift: US Shift
Job Location: Ghansoli (Navi Mumbai)
Candidates preferred from Mumbai, Navi Mumbai & Thane location only.
To apply, please send your resume to [HIDDEN TEXT]
Job tags
Salary
