Client Relationship Management: Build and nurture strong relationships with D2C e-commerce clients, understanding their goals and needs.
Account Oversight: Manage and monitor client accounts, ensuring smooth operations and timely order fulfillment.
Communication: Maintain clear and effective communication channels with clients, addressing inquiries, concerns, and providing updates.
Problem Resolution: Proactively identify and resolve issues to ensure a positive client experience and foster long-term partnerships.
Collaboration: Work closely with internal teams such as sales, logistics, and customer support to optimize e-commerce processes for clients.
Project Management: Coordinate and oversee the implementation of e-commerce solutions, ensuring successful onboarding and continued client satisfaction.
Analytical Skills: Utilize data and analytics to assess client performance, identify areas for improvement, and provide data-driven recommendations.
Strategic Planning: Collaborate with clients on strategic planning to drive growth and maximize the potential of their D2C e-commerce presence.
Customer Success: Focus on the overall success of clients, ensuring they achieve their objectives and derive value from the e-commerce platform.
Market Awareness: Stay informed about industry trends, competitor activities, and market dynamics to offer valuable insights and maintain a competitive edge.
