Team lead, Cloud Operations (Hosting)
Location
Bangalore | India
Job description
Job Title: Team lead, Cloud Operations (Hosting)
Location: Bangalore/Mumbai, India
Job Summary - We are looking for a Technical Manager or Supervisor for Cloud Operations to manage the day-to-day activities of a growing Hosting Operations Support Team.
- To apply for this position please log into our website at
- This position will report to Director of Cloud Services.
Responsibilities: - Work closely with our cloud architect & senior engineers in helping to drive improvements to our automation capabilities, which will allow Centric to easily scale our rapidly growing customer base.
- Provide hands-on technical support to transform and automate how we currently monitor servers and services.
- Coordinate a small team of support engineers and guide the team responsible for providing hosting infrastructure monitoring (Datadog, Nagios etc.) and other services (e. g. servers, storage, cloud, automation tools).
- Reporting on performance metrics such as uptime and working on additional reporting capabilities.
- Driving the completion of process and procedure documentation of all standard activities.
- Creating and documenting service improvement processes for Cloud Support personnel.
- Managing the daily activities of environments in AWS, GCP, and MS Azure to include interfacing with customers.
- Overseeing customer communication activities such as new deployments and hardware reconfigurations.
- Helping to drive cost reduction activities.
- Establish operational objectives and work plans to meet KPIs and SLAs.
Qualifications: - BS degree in a technical field such as IT, MIS, engineering, or related field, 7 years of professional work experience.
- Experience with monitoring, alerting, configuration management, and automation for a high-tech company.
- Technical hands-on manager or supervisor.
- Root cause analysis experience.
- Experience supervising a 24/7 monitoring group in a ticketing system-based customer support environment.
- Success with managing new tool and application implementations.
- Strong understanding and experience in deploying cloud-based applications.
Personal Interactions: - Creative, flexible, and collaborative in approach to technical problem-solving.
- Ability to communicate effectively, both orally and in writing, at a variety of technical levels.
- Ability to work effectively as part of a diverse team including physicists, scientists, and engineers in a fast-paced environment and with multiple projects.
- Adapt quickly to obstacles and changing demands.
- Evaluate systems and make recommendations for improvements and solutions.
- Self-motivated and work well independently.
What we offer: - Competitive salary and benefits.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- Opportunity to work remotely with a dedicated and motivated team.
- A remote work environment built on collaboration, flexibility, and respect.
- Varied and challenging work to help you grow your technical skillset.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
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