Assistant Vice President - Operations & Sales
Location
Nagpur | India
Job description
The AVP Operations & Sales will be aiming to enhance the quality levels and optimise the response time of team members resulting in maximizing the business coming from Partner Associates / Franchises (B2B). Creating a trustworthy atmosphere, open to communication, creative thinking & cohesive team effort. Fostering a customer-focused working environment wherein KC Overseas Education Pvt. Ltd. team members understand customer needs and deliver the expected outcomes
- Drive Student conversions from existing Channel Partners for offer conversions with the efforts of Managers, PST Associates and closer coordination with the BU Teams.
- Handling escalations effectively and resolving the issues within the defined TAT
- Define KRAs, KPIs and report metrics to ensure that we are measuring progress
- Ensure that managers are tracking the target achievement as per the set frequency through KRAs and KPIs
- Act as a Subject Matter Expert for an assigned domain
- Regularly oversee the process in place at Business Unit being followed, suggest improvement in the process, get it approved and implement according to the requirement.
- Keep your product knowledge updated to maximize sales
- Maintaining relationship with institutional delegates and channel partners.
- Ensuring the compliances of the business unit
- Analyze, design, document, and implement internal reporting systems and procedures for the assigned Division within specified functional area of operation.
- Coordinate large multi-teams to work in sync and drive towards a unified set of goals/target
- Implementing and executing initiatives to measure customers satisfaction
- Analyzing the competition & taking steps to grow the business.
- Strategic planning and execution of entire business unit- Target setting/analytics/presentation of reports and monitoring the success rate of the business unit.
- P&L accountability of the business unit, rigorous approach and regular reviews.
- Address performance issues working directly with the Manager
- Ensure optimum performance from the team members
- Sustain the culture of excellence, accountability, on-time delivery, and customer success
- Ensure services are in compliance with professional and company policy standards.
- To present MIS on monthly basis to the CEO along with ED
Job requirements
- At least 10-12 years of relevant experience in Operations
- Minimum 5 years of experience in managing the Team
- Postgraduate in Business Management
- Excellent communication skills
- Good interpersonal/negotiation skills
- Strong analytical skills and data-driven thinking
- Critical thinker and problem-solving skills
- Team management and mentoring skills
- Good time-management skills
- Great interpersonal and communication skills
- Understanding the business from the ground up and the key levers that will deliver superior results
Job tags
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