eClerx Investments Ltd
Location
Mumbai | India
Job description
The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement, and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Besides, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual, and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams.
Work Experience
. Overall around 15 years' experience (+/- 2)
. Delivery lead experience which includes experience in all areas including Business Analysis, System Design, Development and Testing. We are specifically looking for individuals who have delivered large scale applications These applications could be either client applications or internal applications.
. Hands on experience on development technologies/ platforms is an added advantage for the candidates who are applying for this position.
Objectives & Responsibilities
Innovation and Pre-sales support
. Engage with client stakeholders to make the business case for the opportunity. Work involves client discussions which would lead to scoping exercise. Actively role needs to be played in defining the business requirement, documenting the benefits and helping clients build the use case with positive ROI.
. Proactively look for improvement to internal operating models through both strategic and tactical change. This needs close engagement with the business teams (operations and account management).
. Help Sales Team with taking new ideas/solutions to clients and support on technical aspects of the proposal. Project experience on any of the new technology implementation is an added advantage for the candidate.
. Complete familiarity with Project Scoping and Estimation Models. Financial acumen to track profitability of each project (new or BAU) and innovation in finding ways to improve margins on existing projects.
Program and Delivery Management
. Define roadmap and set targets for process improvement and automation initiatives
. Reviewed deliverables such as requirements documents, design documents and functional test documents. Complete familiarity with all lifecycle models with experience of delivering across various lifecycle models.
. Background on architecting solutions/ applications is a added advantage
. Strong technical background so that the person can play the role of a mentor for the development and testing team.
. Good background on process documentation and knowledge management. Evidence of using tools and processes for Incident and Change Management.
. Ability to prepare standard and ad-hoc presentation decks in a timely manner on required topics, from high level functional overview to detailed technical overview of key data flows
Team Management
. Create resource plans based on project pipeline
. Manage people costs within budget
. Manage recruitment and training of resources
Reporting and Escalation
. Ensure consistent and meaningful reporting and issue resolution management
. Lead discussion around issue resolution (classification of issues, follow ups etc.)
. Act as mediator to resolve issues, can own issues and brings it to closure
. Proactively involves key stakeholders and Line management
. Engage stakeholders proactively and coordinate across respective teams sitting in different regions
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
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