Location
Chennai | India
Job description
- Achieve timely and efficient delivery of Facility Management services to Client in multiple locations.
Support business needs as per the Scope of Works (SOW) and - Operations will be the Single Point of Contact (SPOC) for IFM services to client for respective sites
- Client relationship, Service partners management, Team management, and coordination with the C&W site team
Job Description
DUTIES AND RESPONSIBILITIES
- To deliver quality, prompt and courteous Management services in support of customers business needs in a safe working environment.
- Drives comprehensive plans on facilities operations, Establishing and ensuring the service standards.
- Establish Operational procedures and roll out the same for site staff.
- Ensure smooth operations of all Mechanical, Electrical, Plumbing installations, and civil works about the facility. Highlight any issues/challenges to the Client and take support for necessary remedial actions.
- Management of Housekeeping services, Pest Control, Indoor plants, Security services, food vendors, AMCs, M & E vendors, and other 3rd party vendors engaged through the client.
- Coordinate with vendors/clients and ensure smooth operations, regular reviews with the vendors and clients.
- Supervision large teams consisting of members at different levels and functions, and coordinate training for FM staff.
- Controlling costs wherever possible, scrutiny of expenses, budget vs actual tracking, bills process, etc.
- Regularly communicate with staff at all levels in all departments and ensure facility requests are addressed on time.
- Coordination of Internal and External audits related to Facilities, ensuring proper compliance.
- Coordination for employee engagement activities etc, to enhance employee experience.
- Regular inspection/walkthrough of the facility for ensuring all the observations are addressed and take corrective actions accordingly.
- Apply and follow the contractual obligations, policies, and procedures.
- Energy Consumption tracking, optimization initiatives implementation.
- Preparing Monthly / Quarterly management reports and submitting them to the Client.
- Prepare and implement SOPs, procedures at the site for all activities.
- On-time Invoicing & vendor payments tracker, NDC to be collected from all vendors.
- Timely management reporting with respective stakeholders and city lead.
- Ensure to implement best practices/innovations constantly.
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation
6. Relationship Management
7. Financial Management
IMPORTANT EDUCATION
- Degree / Diploma in Hotel Management or Electrical Engineering
Bachelor s degree preferred
IMPORTANT EXPERIENCE
- A minimum of 7-10 years relevant experience, preferably in commercial or industrial real estate with facility management experience required
- Experience in maintenance, engineering, soft services and all facets of property operation and building management preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Proficient in understanding management agreements and contract language
- Skilled in Building Management Systems maintenance and monitoring
- Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
- Strong discipline of financial management including financial tracking, budgeting and forecasting
- Knowledge of Financial Systems
Job tags
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