Randstad
Location
Mumbai | India
Job description
Purpose
The Operations Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients while supporting projects of moderate complexity simultaneously.
Responsibilities
Execute procedures to meet internal/external SLAs with high-quality
Train and certify, as applicable, on business policies and standard operating procedures
Adhere to all standard operating procedures and business policies
Execute data entry via databases
Develop and recommend solutions for process improvements, in addition to supporting the implementation of new processes and programs
Work with clients to complete day-to-day BAU activities
Support on-call rotations or off-shift availability, as required
Perform quality checks to ensure data integrity for clients and downstream systems
Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
Research and respond to E&Y Audit requests
Assist Process/Team Lead with the creation of and data gathering for KPI & Metrics
Assist Process Lead/Team with UAT Testing for new software releases
Flexibility, Able to accommodate a long shift on Monday from 7:30 am -9:30 pm
Other duties as assigned
Qualifications
Fluency in English - both written & verbal
Ability to interact with clients
UG degree
Proven record of delivering quality results on time with high attention to detail
Uses logic to analyze data and capability to draw conclusions and convey results
Effective writing, grammatical, organizational, analytical, and communication skills
Proficient with the use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
Strong interpersonal skills and the ability to work effectively with others
Must be able to work accurately under deadlines and willing to work outside regular business hours, as required
Purpose
The Operations Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients while supporting projects of moderate complexity simultaneously.
Responsibilities
Execute procedures to meet internal/external SLAs with high-quality
Train and certify, as applicable, on business policies and standard operating procedures
Adhere to all standard operating procedures and business policies
Execute data entry via databases
Develop and recommend solutions for process improvements, in addition to supporting the implementation of new processes and programs
Work with clients to complete day-to-day BAU activities
Support on-call rotations or off-shift availability, as required
Perform quality checks to ensure data integrity for clients and downstream systems
Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
Research and respond to E&Y Audit requests
Assist Process/Team Lead with the creation of and data gathering for KPI & Metrics
Assist Process Lead/Team with UAT Testing for new software releases
Flexibility, Able to accommodate a long shift on Monday from 7:30 am -9:30 pm
Other duties as assigned
Qualifications
Fluency in English - both written & verbal
Ability to interact with clients
UG degree
Proven record of delivering quality results on time with high attention to detail
Uses logic to analyze data and capability to draw conclusions and convey results
Effective writing, grammatical, organizational, analytical, and communication skills
Proficient with the use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
Strong interpersonal skills and the ability to work effectively with others
Must be able to work accurately under deadlines and willing to work outside regular business hours, as required
Job tags
Salary
