Export Customer Support Engineer
Location
Ahmedabad | India
Job description
The purpose of the role is to provide end to end support to customers from installations of machines to breakdown and spares support. Also responsible for aftermarket sales revenue for the territory.
Work You'll Do:
- To Provide End to End support to customers from Installation of Machines to breakdown calls, machine problem, Spare Support, Training for Machine Operating, Processing Problem, etc
- Coordinate for pre installation requirement with customer.
- Developing Implementation of the Corrective / Preventive actions for any Machine further ensuring the Global Action of All Machines. Responsible for trouble shooting and providing solutions to overcome the problem.
- Responsible for installation and servicing of all machines in the region.
- Providing supports to customers for Mould Trial (In - House on Site) for Machine Shipment.
- Responsible for Assembly of Machines Machines operations at Customer Site
- Provide training to customers for the Machine Operating Trouble Shooting of Machine Issue
- Responsible for retention of existing customers and visiting customers regularly to ensure liaison converting them into repeat customers,
- Submitting the Field return part to factory for analysis as well as to recover cost of warranty of the part.
- Releasing flash for parts failure.
- Ensure customer training and customer care visit.
- Ensuring compliance to operational control procedure requirements maintain history file.
- Generation of ERN (Engineering Request Note) for Modification in Machines
- Generation of Spare Parts Business Developing the Spare Parts recommendation
- Maintaining Machine History in Sales Force
- Preparing Submission of Service Report for each machine
- Maintaining Software Backup / Hydraulics Circuits Bill of Material on Service Portal
- Providing Support Suggestions to Design, Assembly Testing Team
Team: This position will be a part of Export Service Team
Basic Qualifications: Diploma in Plastics, Diploma in Mechanical , Diploma in Electrical, BE in Plastic, With Experience of 5 to 8 years of service/testing of Injection Molding Machines
Job tags
Salary
