Location
Airoli | India
Job description
We are hiring for the role of Fresher - Voice Process at Hemocean Outsourcing. This is a full-time position based in Airoli, Maharashtra, India. As a Fresher, you should have less than 1 year of experience in voice process or related fields. Join our team and embark on an exciting career in the call center industry.
Qualifications and Skills
- Excellent communication skills in English
- Good listening skills
- Ability to handle challenging customers
- Basic computer knowledge
- Customer-oriented mindset
- Ability to multi-task and manage time effectively
- Willingness to work in a fast-paced environment
- Positive attitude and team player
- Prior experience in a call center or customer service role is a plus
Roles and Responsibilities
- Handle inbound and outbound calls in a professional manner
- Provide excellent customer service and support
- Listen and understand customer requirements
- Resolve customer issues and complaints
- Upsell products and services
- Maintain accurate and detailed records
- Meet and exceed key performance indicators (KPIs)
- Adhere to company policies and procedures
- Collaborate with team members to achieve team goals
- Continuously learn and improve product knowledge
Job tags
Salary
Rs 10000 - Rs 20000 per month
