Location
Noida | India
Job description
Quality Analyst (BPO)
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Min 1 year exp in same
Call audit exp
Noida sector 59
Salary 30k-40k
Monitor calls: Assess agent performance, monitor trends, and analyze competitor call centers
Formulate and verify call center process controls: Monitor customer satisfaction with those process controls
Monitor inbound and outbound call and email responses: Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures
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Job tags
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