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Location

Chennai | India

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Job description

Role: Princ Engr-Software Devt Exp : 9-15 Years Location: Chennai

What we’re looking for... You’ll need to have: Bachelor's degree or four or more years of work experience. Six or more years of telephony / Computer Telephony Integration (CTI) work experience, with mandatory CCaaS hands on experience end to end. Experience in building and maintaining the Voice applications (eg: Self-serve, conversational, queue experience). Experience in building Custom CTI components using TSAPI, JTAPI and DMCC Api is needed Experience in Voice portal platform - AAEP / CVP / GVP. Experience in managing the Customer Call back platforms using Virtual Hold / Mindful. Experience in designing and analyzing the Contact center Custom Reports and KPIs. Extensive Knowledge or Experience in contact centers platforms including SIP Communications, RDP / SRDP, Media Gateways, Communication Managers, Session Controllers. Extensive Knowledge or Experience in Contact center vendor Telephony Components including AVAYA eco system or CISCO eco system is needed. Knowledge about IVR scripting - VXML 2.1 / AVAYA OD framework and building call control application using CCXML. Knowledge about the webservers including IIS, Tomcat and

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Job tags

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Salary