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Guest Relations Executive


Smart Moves Consultants


Location

Delhi | India


Job description

Job Description of GRE

· Supervision of Guest Assistance.

· Execute all the guest relations activities to achieve maximum guest satisfaction index scores.

· Provide training to staff on customer interaction, service standard and communication skills.

· Adhering and inspecting the grooming standards of the staff and provide assistance in case if there is any gap.

· In coordination with duty manager, chalk out staffing plan on weekly basis.

· Coordinating with other departments to ensure that the product and the service standards are delivered.

· Escorting the guests at all times.

· Preparing report of the feedback forms filled by the customers.

· Responsible for Tele reservations and Walk-In reservations.


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