Smart Moves Consultants
Location
Delhi | India
Job description
Job Description of GRE
· Supervision of Guest Assistance.
· Execute all the guest relations activities to achieve maximum guest satisfaction index scores.
· Provide training to staff on customer interaction, service standard and communication skills.
· Adhering and inspecting the grooming standards of the staff and provide assistance in case if there is any gap.
· In coordination with duty manager, chalk out staffing plan on weekly basis.
· Coordinating with other departments to ensure that the product and the service standards are delivered.
· Escorting the guests at all times.
· Preparing report of the feedback forms filled by the customers.
· Responsible for Tele reservations and Walk-In reservations.
Job tags
Salary
