Location
Secunderabad | India
Job description
Scope
- Blue Yonder is seeking a Business Analyst who will work collaboratively with the BY Presales team, PD and help resolve the support requests from our Alliance partners.
- Understands how Blue Yonder solutions can be provisioned to Alliance Partners and maintain them.
- Ability to provide responses to Partner queries within aggreged SLA's.
What You'll Do - Will be up to speed on handling support requests from Alliance partners of Blue Yonder.
- Collaborate extensively with a broad ecosystem within Blue Yonder, which includes all levels of the Pre-Sales organization, Product Development, as well as our Partner ecosystem.
- Understand the request from our Alliance partners and provide resolution/assistance.
- Provide the necessary support/training be it providing responses to product related or environment related queries.
- Collaborate with an amazing cross-functional Presales team to provide any additional information for our partners.
- Ensuring the demo environments are on the latest release and when needed collaborate with Presales and other teams for upgrading/patching.
- Adhering to defined SLA's and closing the support requests on time.
What We Are Looking For - Bachelor's degree with 2 to 4 years of work experience.
- Working experience on managing virtual machines (VMware/ Skytap) and knowledge on MS Azure.
- Experience and understanding of Support org is a must.
- Technical proficiency with Sql and any experience on reporting software like PowerBI is nice to have.
- Team oriented with collaborative attitude and approach.
- Good communication skills both verbal and written, self-starter and demonstrates empathy.
Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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