Assistant Engineer - IP Core - BO

Location

Noida | India

Job description

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting Change Request Implementation on IP Core (Routers Firewall) IP RAN nodes (Routers, Switches). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

• We believe in trust we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible!

• Actively Supervising of ITSM Ticket queues to maintain MTTR.
• Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
• Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• First point of contact for support of any alarm/event/KPI related issues.
• Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
• Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
• Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
• Node health checks and backups trouble-shoot the deviation identified.
• Sharing details for MIR CSR to respective teams.
• End to End Network Understanding.

• Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.
• Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
• Telecom knowledge (2G, 3G, 4G Service Flow Interfaces).
• Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).
• Good Communication trouble-shooting skills.
• 2-4 years of relevant in IP Domain.

Job tags

Salary