CIRCOR International, Inc.
Location
Thane | India
Job description
ORGANIZATIONAL STRUCTURE
BUSINESS: Customer Service Representative
LOCATION: Thane, India
DIRECT REPORTING: Manager Cust service SSC.
FUNCTIONAL REPORTING:
POSITION DETAILS
Position Summary
Order Execution of pump- and spare part orders
Principal Activities
· Processing of pump and spare part orders
· Closely work with Shipping department & Handling IHM documents
· Selection of the complete delivery package
· Processing of Pump and Spare part orders via CRM into SAP system with technical and commercial details
· Create Sales order in SAP with complete details of previously supplied pump, end user details, industry etc
· Coordinate with Order Management function in plant to get order related status and delivery updates
· coordination with export control department in country of manufacturing
· coordination with internal and external interfaces
· clarification of technical and commercial issues
· follow-up of orders, dealing with warranty claims
· Handling CRM enquiries daily basis
· Using Cloud tools for submitting orders
CANDIDATE REQUIREMENTS
Knowledge Skills & Abilities
o very good English skills is must (telephone and email)
o able to read, write, analyse and interpret general business and technical documents in English
o good technical understanding
o SAP SD knowledge will be an added advantage.
o experience with integrated CRM systems (e.g., Microsoft Dynamics)
o Should be Team-capable, self-motivated, resilient, customer-focused
Requirements
Education & Experience
o 2 years professional experience in customer service of industrial goods
o Diploma degree in any Specialization
o Any Graduate
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities
Job tags
Salary
