Vendor Management Associate

Location

Bangalore | India

Job description

Laundryheap is an on-demand laundry and linen service with a mission to deliver great service within 24-Hours! What we do? Collect your laundry, clean it, pack it and deliver it back to you! To lessen the impact on our planet we also have a fleet of electrical and eco-friendly bikes for our couriers. 

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year, we are now looking for an Vendor Management Associate in our Partner Operations division to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us!

The Role:

Reporting to the Regional Manager - Partner Operations will be responsible for the growth and performance of our partner base in the market. 

Your role will include the following:

• Operational management of Partner facilities in your allocated region. This includes, but is not limited to:
• Ensuring high quality and timely processing. 
• Onboarding and offboarding partner facilities.
• Frequently meeting (virtually) our partners to understand their requirements and make sure they are able to follow the set processing guidelines
• Administration tasks
• Liaising with internal and external stakeholders 
• Ensuring inventory is in stock for all allocated partners
• Smoothing out any operational issues with your allocated partners in a timely and professional manner, including crisis and escalation management.
• Coordinate with the onsite associate to ensure all tasks are completed and order management is controlled as per the set deadlines.
• Ensure all partner KPIs are met or exceeded.
• Ensure monthly Partner catch-ups that address the below objectives:
• Customer complaint resolutions
• Order capacity growth and management.
• Payment and conflict resolution
• Quality audits (with the assistance of the onsite team)
• Coordinate with the quality assurance team to improve customer satisfaction.
• Completing weekly performance reviews for newly onboarded Partners to identify any areas of improvement and action any training needs during the trial period
• Document management, summarising processes, learning, and helping to replicate successful models across international markets where needed.
• Working with internal teams on a series of different projects as required to improve the overall operations and quality of Partnerships.
• Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.

Requirements:

• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions, and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analysing data sets and must possess the ability to express and present clear logical thinking.
• Must be able to demonstrate creative thought processes for lead generation.
• Must be organised and a self-starter.
• Previous experience in a similar role, preferably for a start-up.
• Hindi/ Urdu language skills are preferred.
• Ambitious, entrepreneurial, and process driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy, dynamic environment.

Desired, but not essential:

• Experience with partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience working in different markets internationally, with strong cultural awareness. 
• 3+ years of experience in a high-growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset.
• Exposure to dealing with and negotiating with commercial businesses, ideally in supplier management.
• Experience working in a busy dry cleaning/laundry business.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week (2 week-offs based on rota)
• Office-based role

Note: Immediate joiners are preferred. Designation may vary based on our organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Job tags

Salary