Location
Kochi | India
Job description
Williams Lea is looking for Client Manager to join our dynamic team and embark on a rewarding career journey
- Client Relationship Management: Build and maintain strong relationships with clients to understand their needs, objectives, and challenges
- Act as the primary point of contact for clients, addressing their inquiries, resolving issues, and ensuring overall client satisfaction
- Account Management: Develop and execute strategic account plans to meet client goals and maximize client retention
- Identify upselling and cross-selling opportunities to expand business with existing clients
- Collaborate with internal teams to deliver high-quality products or services that meet client expectations
- Needs Assessment and Solution Development: Conduct thorough needs assessments and analysis of client requirements
- Collaborate with clients to understand their business objectives and challenges
- Propose appropriate solutions, products, or services that align with client needs and add value to their business
- Project Management: Coordinate and manage client projects to ensure successful delivery within agreed timelines and budgets
- Collaborate with cross-functional teams, including sales, operations, and technical teams, to ensure smooth project implementation and client satisfaction
- Client Communication: Establish effective and proactive communication channels with clients
- Provide regular updates on project progress, deliverables, and key milestones
- Keep clients informed about industry trends, relevant insights, and opportunities that could benefit their business
- Revenue Growth and Sales Support: Collaborate with the sales team to identify new business opportunities within existing client accounts
- Assist in the development of sales strategies, proposals, and presentations to pitch new solutions or services to clients
- Participate in client meetings, presentations, and negotiations as needed
- Contract Management: Manage contract renewals, extensions, and amendments with clients
- Ensure contracts are properly executed and aligned with agreed terms and conditions
- Collaborate with legal and finance teams to address contractual issues or concerns
- Client Retention and Satisfaction: Monitor client satisfaction levels, gather feedback, and address any concerns or issues promptly
- Implement strategies to enhance client loyalty and retention
- Continuously seek opportunities to exceed client expectations and deliver exceptional customer service
- Market and Competitor Analysis: Stay updated with industry trends, market dynamics, and competitor activities
- Conduct competitive analysis to identify opportunities for differentiation and recommend strategies to strengthen the client's position in the market
- Reporting and Analytics: Generate regular reports and metrics on client performance, revenue growth, and other key performance indicators
- Utilize data and analytics to identify trends, patterns, and areas for improvement in client management and account performance
Job tags
Salary
