Location
Noida | India
Job description
- Addressing user tickets regarding hardware, software, and networking
- Walking customers through installing applications and computers peripherals
- Asking targeted questions to diagnose problems.
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel
- Follow up with users to ensure their systems are functional.
- Report user feedback and potential product requests
- Help create technical documentation and manuals.
About BreachLock
BreachLock is a remote first security startup that offers a unique SaaS platform delivering on-demand, continuous, and scalable security testing suitable for modern cloud and DevOps powered businesses. BreachLock is also World’s first full stack PTaaS powered by Certified Hackers and AI. We are a young and international startup with offices in Amsterdam, New York, London and New Delhi.
Some of our achievements include:
- Featured in Gartner HypeCycle as top 8 PTaaS Vendor Globally in 2021 and 2022
- One of the fastest-growing SaaS companies in Cyber Security.
- HOT 150 Cybersecurity companies 2021 - Cybersecurity Ventures.
- Cyber Security Innovator for Analysis and Testing category 2019 – SC Magazine.
- Top 10 Vulnerability Management Solution for 2019 – Enterprise Security Magazine.
- Most promising Cyber Security startup 2019 – CIO Review.
- Cyber Security Innovator for the year 2019 – Mirror Review.
Requirements
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills
- Solution-oriented attitude
Benefits
- Opportunity to join and grow in a passionate, rapidly expanding industry
- Competitive compensation
- You will be working alongside international experts
- Strong career prospects in an early-stage startup
Job tags
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