PTC India
Location
Gurgaon | India
Job description
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
A strong and compelling job description will go a long way toward attracting the very best candidates. Some time to reflect on the most important and interesting components of the job and describe them in a clear and compelling way.
Your Role
Job Description of the position
NOC Technician help ensure uptime and availability of the PTC Cloud Services portfolio across all PTC solutions, by leveraging foundational troubleshooting techniques and frameworks to identify and resolve incidents detected by monitoring platforms or customer engagements.
Your Impact
Describe why this job exists and how the individual will make a difference and contribute to PTC's overall goals.
NOC Technician will serve as a point of escalation within the NOC for any incidents and alerts that require advanced skill-sets for troubleshooting
Employees at this level are developing the critical competencies valuable to their job and function. Employees develop all the critical competencies before progressing to the next level
Your Team
Describe the team this individual will be part of and how they fit into the overall company.
You will be supporting the NOC Team. The team based in Gurgaon works closely with a cross-functional group of Cloud professionals across the globe.
Your Day-to-Day
What are some of the things this person will be responsible for on a day-to-day basis
Consumes monitoring platforms and reacts to alerts to keep the environment running optimally Helps suggest new triggers and logging issues based on feedback received from resolving incidents and identifying new issues Identifies broken monitors and fixes them using tools and scripts to ensure that the whole environment is reporting correctly Begins to shadow colleagues to learn the scripting and self-healing framework to get comfortable with requirements. Work with colleagues to build very basic scripts that will be used to improve the monitoring and self-healing functions of the environment Maintains a comprehensive understanding of the supported platforms, on application level only Helps suggest new triggers and logging issues based on feedback received from resolving incidents and identifying new issues Monitors all the high criticality alerting across all monitoring applications to make sure that all alerts are attended to. Reviews and resolves existing incidents in ITSM platform for all monitors and alerts that need further actions for troubleshooting Acts as escalation point to other team members in the NOC that need assistance in resolving incidents
Work in a 24x7 environment
Must-Have Skills (3-5 bullet points)
What are the things that cannot be taught or learned within the first 6-12 months of starting their job
Strong, proven diagnostic and Troubleshooting Skills Technical skill - (Sql, PL/Sql, Java Basic, Linux
Excellent Communication skills Verbal and Written Experience in ETL Tool e.g. Informatica/Kettle
Already shared a detailed JD
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us
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