Community Manager Relationship Management

Location

Mumbai | India

Job description

About company: We are an experiential tourism company offering varied recreational experiences to domestic and international tourists primarily located in urban centres of India. Disrupting the hospitality market in India with alternate accommodation and differentiated experiences we are passionate about bringing rich experiences around camping to India hygienic stays outdoor activities music bonfires hikes and lots of stories and fun .

Our current regular offerings include:

• Lakeside Camping and Bonfire
• DIY Allyoucaneat Barbecues
• Hike amidst Nature Trails
• Live Band performances
• Hidden waterfall treks in monsoons

And many more .

While we are based near Mumbai and Pune today we are bringing happiness to Namma Bengaluru and other parts of India soon!

Position: Community Manager

• Experience: 12 Years
• 6 days working
• Timing: 10.30 am to 6.30 pm
• Interview process: 2 round (Virtual)
• Office Address: WFH SOME DAYS AT SITE ( Khopoli ) when guests are there long weekends or Saturdays.

Position Overview:

As a Community Manager you will be responsible for fostering a sense of community and engagement among our guests. You will be the face of our brand ensuring that guests have a seamless and delightful experience from the moment they arrive and post checkout.

Responsibilities:

Guest Relations:

• Host every guest post arrival at the property making them feel welcomed Collaborate closely with the operations team to address guest inquiries and resolve any issues promptly and effectively to improve their experience
• Cultivate strong and lasting relationships with guests ensuring they feel valued and appreciated throughout their journey with Tents n Trails.

Community Building :

• Create and manage a community for our guests on platforms such as WhatsApp Facebook or any other relevant social media channel pre and postcheckout to ensure higher repeat and referral rates.
• Keep the community engaged through regular updates discussions and exclusive offers.
• Maintain a connection with guests even after they have checked out by sending followup messages thankyou notes and seeking feedback to improve our services.

Event Coordination:

• Brainstorm to propose unique and engaging events that cater to the interests of our guests.
• Plan and Organize events and work closely with the operations team to execute these events seamlessly.

Social Media Collaboration:

• Liaise with the social media team to suggest ideas for captivating social media content and campaigns that highlight guest experiences and promote our brand .
• Analyse guest data and feedback to identify trends preferences and areas for improvement.

Qualifications:

• Bachelors degree in hospitality management marketing communications or a related field.
• Proven experience in community management sales or customer service.
• Exceptional communication and interpersonal skills.
• Strong knowledge of social media platforms and online community management.
• Creative mindset with the ability to develop engaging content.
• Customerfocused approach and a passion for delivering exceptional guest experiences.
• Excellent problemsolving skills and the ability to handle guest issues with professionalism.
• Exceptional organisational coordination and multitasking skills
• Passion for experiential travel is a major plus point.

coordination skills,multitasking,community management,event coordination,relationship building,problem-solving,organizational skills,relationship management,communication,social media collaboration,guest relation,experiential travel,customer service,interpersonal skills,guest relations

Job tags

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