Location
Secunderabad | India
Job description
1- Technical Support
- Provide desktop support for applications, operating systems and hardware as required
- Provide troubleshooting resolution and updating/upgrading of hardware and software
- Install and configure computer hardware, software, systems and networks
- Monitor and maintain computer systems and networks
- Plan end-user training as required
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
2- Equipment Management
- Repair and replace equipment as necessary
- Maintain all computers and peripheral equipment as requested
- Document and maintain IT inventory
3- General
- Liaise with external suppliers for the repair of any equipment under warranty or maintenance contract
- Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third-party vendors
- Prioritize and escalate issues as necessary
- Test new technology
- Assist in the planning and implementation of application rollout
- Help to oversee the Website functionality and development
- Developing and implementing IT maintenance policies and procedures
- Head Office Communications
- Work with the IT Director, to identify and suggest opportunit ies for improvement in the companies IT infrastructure
- Reporting to the IT Director, accurate and punctual submission of support provided to the company staff
Physical Requirements and Working Conditions
- Sedentary work; sitting mostly at a desk in the office
- Standing and walking around from time to time
- Required to lift and carry up to 23 kgs
- Core hours are Monday to Friday between 8 A.M to 5 P.M
- May require to work outside of regular office hours
Qualifications
- Post secondary education in Computer Science or an IT related field
- Minimum 3+ years experience in an IT related role
- Ability to organize and prioritize tasks based on severity level
- Ability to listen actively and extract the important information from user complaints
- Analyzing hardw are and software malfunctions to diagnose the root cause of the issue
- Experience with Microsoft Office Suite 2013 and newer
- Experience with troubleshooting printers, scanner and various other peripherals
- Basic understanding of network switches, routers and TCP/IP networking
- Basic understanding of G-Suite (Gmail, Drive, etc. )
- Basic understanding of VoIP
- Fluent/Native in both languages: English Hindi
You will be successful in this position if...
- You have a positive personality, enjoy helping others, and are committed to providing unparalleled customer service;
- You dont take things personally and let distressed end-users get to you because you understand that people calling about tech problems are sometimes in a panic;
- You are skilled at multitasking and work well under limited supervision in a fast-paced virtual office environment;
- You have superior problem-solving abilities;
- You enjoy variety and supporting a wide scope of issues;
- You are passionate about technology and committed to continuous learning and personal growth.
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