SBI Card
Location
Delhi | India
Job description
Role Accountability 1.Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines
2.Ensure adequete legal interventions on the portfolio
3.Ensure various critical segments as defined by business are reviewed and performance is driven on them
4.Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends
5.Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
6.Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
7.Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
8.Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct
9.Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
10.Ensure all customer complaints received are closed within time frame
11.Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
12.Ensure monthly cost provisions are reported as per timelines
13.Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes
14.In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success(Define the Outcomes expected of the role) 1.Portfolio Coverage
2.Resolution Rate
3.Normalization/Roll back Rate
4.Settlement waiver rate
5.Absolute Recovery
6.Settlement waiver rate
7.Extraction Rate
8.ACM CAPE
9.ROR
10.Regulatory Customer complaint %
11.Vendor SVCL Audit adherence
12.Process adherence as per MOU Techinical Skills / Experience /
Certification (If any) Credit Card knowledge along with good understanding of Collection Processes Competencies critical for role with High Proficiency Analytical Ability
Stakeholder Management
Problem Solving
Result Orientation
Process Orientation Key External Stakeholder(s) LEA, Vendor partners, Lawyers Key Internal Stakeholder(s) Legal, Risk, Credit, Sales Must have Qualification Post-Graduate / Graduate in any discipline Over All experience in role 6-9 years of post qualification experience Relevant Experience with respect to the role 3-5 years of experience in retail consumer finance in Collections function Preferred Industry(If any) FSI
Job tags
Salary
