TekPillar Services Pvt Ltd
Location
Surat | India
Job description
We are seeking a dynamic and results-oriented leader to join our team as Branch Manager in our Retail Banking Department.
You will be responsible for the overall performance of a branch, driving growth, exceeding sales targets, and delivering exceptional customer service. Job Roles and Responsibilities: - Lead, motivate, and develop a high-performing team to achieve individual and branch goals. - Foster a positive and collaborative work environment that promotes teamwork and accountability. - Oversee daily branch operations, ensuring smooth functioning and adherence to bank policies and regulations. - Develop and execute strategic plans to achieve and exceed sales targets for various financial products and services. - Cross-sell and upsell products and services to existing customers, exceeding customer expectations. - Build strong relationships with customers, understanding their financial needs and providing personalized solutions. - Ensure prompt and efficient resolution of customer queries and concerns. - Manage branch budgets effectively, ensuring optimal utilization of resources. - Monitor and control branch expenses, identifying areas for cost reduction. - Regularly review and update security measures to safeguard customer information and prevent fraud. Qualifications & Experience: - Bachelor's degree in Finance, Business Administration, or related field. - Minimum of 5 + years of experience in Retail Banking, preferably in a managerial role. - Proven record of accomplishment of exceeding sales targets and achieving business goals. - Strong leadership and communication skills, with the ability to motivate and inspire a team. - Excellent analytical and problem-solving skills. - Deep understanding of Indian banking regulations and compliance requirements. - Proficiency in MS Office suite and branch banking software.Job tags
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