Analyst - Pension Outsourcing l Mumbai (Evening) 177132

Location

Mumbai | India

Job description

The role of SME Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Performance Objectives:

Excellence

• Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
• Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required
• Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects
• Work with the team leads to ensure that the client’s needs are met within the appropriate timelines
• Deal with queries and requests by the use of standard letters and reference to procedures.
• Recognise and fix potential problem and potential complaint cases and procedures.
• Monitor own workflow to ensure service levels are achieved.
• Manage queue, own processes & participate & additional transition activities along with prioritizing managing own workload
• Accurately perform manual calculations.
• Know and live the firm’s values.

People

• Assist the wider team in more complex / project work when required.
• Accountable for own development, identifying and raising any learning needs with Administration

Co-ordinator.

• Help grooming junior colleagues & bring them up to the speed with regards to process knowledge
• Support colleagues for holiday cover and workload peaks.
• Update and maintain skills matrix

Clients

• Help to provide an efficient, professional service to meet all client/members’ needs and to promote
• the Willis Towers Watson brand.
• Develop knowledge of clients’ pension schemes.
• Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables
• Build and maintain a good relationship with the clients.
• Be a point of reference for standard automated cases.
• Deal with all communications within defined quality and service standards.

Financial

• Ensure timely completion of timesheets.
• Ensure chargeable hours targets are met

Qualifications:

• Graduate

Requirements:

• Able to work to a high level of accuracy.

• Able to work well under pressure and meet targets.

• Interpersonal skills to include good written and verbal communication.

• Proactive & self-driven

• Customer and quality focussed.

• Intermediate Excel skills

• Bachelor’s or Master’s degree in any Major

• Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential

Knowledge/Experience:

• 5+ years

Required Mindset and Behaviours:

• Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria

Job tags

Salary