Software Engineer

Location

Bangalore | India

Job description

Requirements for Software Engineer T3/4 role :

Application engineering team is seeking for a senior Tier 3/4 support engineer who would be
instrumental in troubleshooting of our existing mobile and real-time cloud applications. This
hands-on position enables to a broad engineering competence and technical knowledge of
application software development, as well as resolving complex customer issues in a dynamic
environment.

Nature of task :

Full-time T3/4 Support Engineer, working in GMT-3 time zone
Principal Duties and Essential Responsibilities:
Independently troubleshoot customer issues by analyzing product & systemic behavior.
Ability to understand and solve complex problems and concepts as well as make decisions based on
given input.
Work as a liaison & drive communication internally between T2 Support, engineering &
product management to resolve customer issues to ensure customer satisfaction.
Proactive in identifying critical point of failure, raising flags & escalating issues that are of
urgent nature.
Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects and
products simultaneously.

Education :
Computer Science graduate (or related education domain).

Requirements :

Proven knowledge of Micro Services architecture
Knowledge of Linux and familiarity with Windows are an advantage.
Familiarity with infrastructure components, mainly Docker, Kubernetes, Kafka, Redis, Postgres
DB, DataDog
Proven knowledge of AWS framework
Ability to perform code fixes for identified issues in server components Java, Node JS, Spring
boot, JavaScript an advantage.
Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions
(Wireshark or similar).
Data Communications knowledge - TCP/IP, LAN/WAN
Ability to write technical and procedures documentation.
On-call duty as necessary (escalations).
Work in GMT-3 time zone
Fluent English

Job tags

Salary